Return Policy
We believe in full transparency. Please read our return policy carefully before placing an order.
Important Notice
Mukaabat operates a "Inspect Before You Sign" return policy. Returns and refunds are only accepted at the point of delivery — before the customer signs the delivery receipt. Once you sign, the shipment becomes your responsibility and cannot be returned.
How It Works
What to Do if There's a Problem
Step 1: Inspect Before You Sign
When the delivery representative arrives, carefully inspect your package BEFORE signing the receipt. Check that the item matches your order: quantity, model, color, and size. Also check for any transit damage — dents, torn packaging, or broken seals.
Step 2: Refuse If Something Is Wrong
If the package does not match your order or is physically damaged upon arrival, you have the right to REFUSE it on the spot. Simply tell the delivery representative you are refusing the shipment. Do not sign anything.
Step 3: Contact Support Immediately
After refusing, contact our support team immediately via WhatsApp at 0750 144 3005 or by email at marketing@mukaabat.com. Provide your order number and a brief description of the issue so we can resolve it as fast as possible.
For Sellers
Sellers must accept legitimate returns within 24 hours of the delivery date in accordance with the platform's policy. All product listings must accurately describe the condition and contents of the item.
For Buyers
As a buyer, your protection is at the point of delivery. Always inspect your package carefully in the presence of the delivery agent. Your signature on the receipt confirms that you accept the shipment as delivered.
Questions About a Delivery?
Our customer support team is here to help you.
Contact Support on WhatsApp